Websites don't load - troubleshoot and gear up mistake letters

Are you having trouble getting a website to load? Don't worry — nosotros're hither to help. This commodity volition show you how to fix the problem so you can get back to surfing the web.

Note: If y'all're having trouble with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the address bar to see if Firefox has blocked parts of the page that are not secure. See Mixed content blocking in Firefox for details.

Table of Contents

  • 1 Outset, let's effigy out where the problem is
  • two The problem only happens with certain websites
    • ii.1 Endeavor clearing Firefox's cookies and cache
    • two.2 The website loads but doesn't work properly
    • 2.3 The problem just happens on a secure (https) website
  • 3 The problem just happens in Firefox
  • 4 The problem happens in all web browsers
  • v Other, less common problems

Beginning, let'due south figure out where the problem is

With a little detective work, nosotros can narrow downwards the cause of the trouble.

  1. Open up a new tab and check to meet if you tin load another website like google.com or mozilla.org.
    • If yous can open another site, skip down to The problem only happens with certain websites.
    • If yous can't open up another site, continue on to the adjacent step.
  2. Launch another browser, like Cyberspace Explorer or Microsoft Edge Safari Google Chrome, and try to open the site you were having issues with.
    • If the site works in another browser, see The problem only happens in Firefox.
    • If the site doesn't piece of work in another browser, bank check out The problem happens in all web browsers.

The problem merely happens with certain websites

If y'all see whatsoever of these error messages, it might but exist a problem with Firefox's cache:

  • The connectedness was interrupted
  • The connection was reset
  • The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and and so reload the website you're having trouble with.

  1. Click on the menu push fx57menu Fx89menuButton to open up the menu panel. Click the Library 57 library icon button on your toolbar. (If yous don't encounter it, click the menu fx57menu button, then click click the carte du jour fx89menuButton button.)
  2. Click and select .
  3. In the Time Range to articulate: drib-down, select Everything.
  4. Below the drop-down card, select both Cookies and Cache. Make sure other items yous want to keep are not selected.
  5. Click OK.

If immigration Firefox's cookies and cache didn't piece of work, information technology's probably a sign that there is a problem with the website itself. In that case you'll merely have to look for it to get fixed. With large sites like Twitter or Facebook this may merely be a few minutes.

If you don't run into any of the error messages above, check to meet if whatever of the specific issues below match what you lot see:

The website loads merely doesn't work properly

If the website doesn't look right or doesn't piece of work the style it'southward supposed to, you should cheque out the following manufactures:

  • Websites look wrong or appear differently than they should
  • Fix bug that crusade images to not show
  • Ready mutual audio and video issues
  • Websites show a spinning wheel and never finish loading
  • Fix login issues on websites that crave a username and password. You may receive an mistake similar to We were unable to process your login asking or An unspecified error has occurred when you lot attempt to sign in to websites with your username and password, or the login may simply fail.
  • Websites look incorrect or announced differently than they should
  • Fix problems that crusade images to non show
  • Fix mutual sound and video issues
  • Set login issues on websites that require a username and password. You may receive an error similar to Nosotros were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply neglect.

The trouble but happens on a secure (https) website

Look at the spider web accost in the location bar. Does it offset with https:// (discover the "s")? If and so, check if you encounter one of the following error messages:

  • For a "Warning: Potential Security Adventure Ahead" error page, encounter the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error folio, run across Secure connection failed and Firefox did not connect.
  • For a "Your Estimator Clock is Wrong" mistake page, encounter How to troubleshoot fourth dimension related errors on secure websites.

The problem only happens in Firefox

If another web browser works merely fine, one of post-obit solutions should fix things:

  • Firefox can't load websites just other browsers can - if yous can view websites in browsers other than Firefox.
  • Fix problems connecting to websites subsequently updating Firefox - if y'all experience connection problems later updating Firefox.

If you see the following fault messages, Firefox is trying to admission the Net through a proxy server:

  • The proxy server is refusing connections
  • Unable to detect the proxy server

If you connect to the Internet through a proxy, compare Firefox'southward settings to Internet Explorer's — meet Microsoft'south guide to proxy settings. Meet Enter proxy server settings on Mac at Apple tree Support for more information on proxy settings.

To check your connectedness settings in Firefox:

  1. In the Menu bar at the peak of the screen, click and select . Click the carte push button Fx57Menu and select . Click the menu push Fx89menuButton and select .

  2. In the console, become downward to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog will open.
  4. Change your proxy settings:
    • If you don't connect to the Net through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Shut the Connection Settings dialog.
  6. Shut the about:preferences page. Any changes you've made volition automatically exist saved.

The problem happens in all web browsers

This is probably a problem with your Internet connexion. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox.
  • Malicious website errors - if you come across a "Suspected Assail Site!" or "Suspected Web Forgery!" alert, Firefox has blocked access to the website you're visiting to protect y'all from malware or spider web forgery (phishing). For more than information, see Phishing and Malware Protection (Mozilla.org).
  • Offline mode - if you encounter a message most offline mode, you may take set Firefox not to utilise your network connection. Make sure your computer has a network connexion and then:
    • Click the menu button New Fx Menu, click and brand sure is unchecked. Click File in the Carte du jour bar (you can press and release the Alt key to temporarily show the Carte du jour bar), and so brand sure is unchecked.
  • The folio isn't redirecting properly - this problem tin exist caused by problems with cookies. Run across Websites say cookies are blocked - Unblock them for more information.
  • If you get a File not establish mistake, try the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware dispatch issues to solve common Firefox problems
    • Troubleshoot Firefox bug acquired by malware
  • Content Encoding Error - if yous get the error message Content Encoding Error or The page yous are trying to view cannot be shown because it uses an invalid or unsupported form of pinch, utilise these steps to diagnose and fix them:
    1. Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). Yous should endeavor to remove any permissions those applications accept for Firefox, and and then add them over again. For program-specific instructions for a number of applications, see Configure firewalls and then that Firefox can access the Cyberspace.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this fault occurs when you lot are attempting to connect to a web server on a port that is reserved for some other awarding. If the website you are trying to visit contains a colon followed past a number in its accost (for instance, http://website.com:23), effort removing that portion (http://website.com) or replacing it with :eighty (http://website.com:lxxx). If this doesn't work, you may have been given an incorrect address.
  • DNS enshroud is invalid - DNS is the service that converts a website'due south domain name into the IP address that Firefox uses to connect to a website. This information is saved to your figurer'southward DNS enshroud in order to improve speeds. Withal, if the DNS enshroud record is corrupt or the website has changed IP address, Firefox may be directed to the wrong server. The Firefox and other browsers tin can't load websites article explains how to affluent the DNS cache. For additional data, see https://www.whatsmydns.net/flush-dns.html.

These fine people helped write this commodity:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Creative person, Fabi

Illustration of hands

Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base of operations.

Learn More